Refund policy

Returns and refunds

We accept return requests within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and any included accessories. Please contact us through the store contact page with your order number before sending an item back; we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return is due to our error. We do not charge a restocking fee.

If your order arrives damaged or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund at no additional shipping cost where applicable.

Once a returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact us through the store contact page.

Orders may be cancelled before fulfillment by contacting us promptly. Once shipped, an order must follow the return process above. This policy does not limit rights provided by applicable consumer law.